Claims

Extras

Call QBE Claims: 1300 555 017

 QBE Travel Claims
 P.O. Box 12090
 Melbourne VIC 8006
 Australia

What you need to do

Before making a claim, it is important to have the following information available:

1) Your travel insurance policy number
2) Your contact and travel details
3) Particulars of your claim and any supporting documentation. For example: copy of any medical, police or airline reports, the contact details of any treating doctor or hospital you attend, and any receipts for payments made.

How to make a claim

Claim Online

QBE Online Claim Lodgement system enables QBE policyholders to quickly lodge travel claim(s) anytime, anywhere via a fast and efficient electronic service.
 
Lodging your claim online will give you:

1. Easy access 24/7, anytime from anywhere around the world.
2. Prompt acknowledgement of your claim lodgement and you will be provided with QBE Identification Claim Reference (ICR) number.
3. A claims specialist will be assigned to your claim within 24 hours of lodging your claim.
4. A timely outcome. We will advise you if additional information is required, assess your claim and provide written confirmation of our decision within 10 business days.

Online Claims

Claim Form

If you need to complete a claim, you will need to:

1. Download a claim form for travel insurance
2. Follow the instructions on the claim form, including documentation to support your claim
3. Send completed claim forms to:

Download claim form >>