All the information you will need to make a claim
For all customers that have purchased a policy after the 4th of December, 2024
How to lodge a claim
Please CLICK HERE and follow these steps;
- Register with your email address
- Once registered you will receive an email to guide you to set up your password.
- Once you have logged in, complete your claim details by answering all sections and submit your claim.
- Your claim will be assessed within 10 business days. We will let you know if any further information/documentation required.
General Enquiries
Please note our claims handlers are not authorised to provide sales advice, deal with general enquires or perform policy amendments.If you have a pre-sale enquiry or require a policy amendment please call 03 9427 9224 to assist.
Travel Insurance Saver Claims Department
Please only contact the claims team if you have a completed your claim form and have received a claim number.
PO Box 348
South Melbourne
Victoria, Australia 3205
Phone: 03 8866 0788
Business Hours: Monday to Friday 8:30 am to 5:30 pm
If medical attention has been received you should pay and obtain receipted accounts together with a certificate showing the nature of the injury or Illness.
In NO event should a claim be notified later than 31 days after the expiry of the trip during which the claim occurred.
Important: Any loss or damage to baggage whilst in the custody of Travel Carriers must be notified as soon as practicable in writing to such carriers, but in any event within 3 days, and a Property Irregularity Report (PIR) obtained.
Existing Customer - For all customers that have purchased a nib Travel Insurance policy prior to the 2nd of December 2024.

On the 2nd of December 2024, Travel Insurance Saver has ceased offering nib Travel Insurance. For information relating to the policies, including claims, complaints, and how to contact nib Travel, please Click HERE.
Travel Insurance Saver policies purchased prior to 2 December 2024 are managed by nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461 and underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193.
Claim Questions
Please follow the instruction above to lodge a claim. If you have any questions please complete the below contact us form