Travel Insurance Saver
16
December
2018
17
December
2018
Covers trips up to 60 days overseas and within Australia for 12 months
Adult 1
Adult 2
Dependent children are covered for free, age limits apply.

Travel Alerts

2 embargos are in place as of December 2018 - no cover is available from their activated dates.

AirNZ Strike that will occur on the 21-23 of December 2018

Mount Agung - Bali (on-going)

Extras

As at 2:00 pm AEST on 21 September 2017, QBE policies will no longer provide cover for volcanic activity in Bali.

Potential eruption of Mount Agung, Bali

For all our customers concerned by the likely eruption of Mount Agung in Bali, we’d like to
assure you we’re closely monitoring the situation and investigating the impact it may have on your
travel plans.
 
What we know so far:
There are ongoing concerns that Mount Agung could erupt.
The volcano, located 72kms from Kuta is a popular tourist destination. Indonesia’s National Disaster Mitigation Agency has advised residents and tourists to evacuate the proximity of the volcano, and authorities have restricted all activities in this exclusion zone.
On Sunday 29 October, the exclusion zone reduced to a radius of between 6 and 7.5 km of the volcano, and the threat level issued by Indonesian authorities have downgraded from ‘dangerous’ to ‘high alert’.
 
However, the likelihood of an eruption remains significant, and volcanic activity can affect flights in the region due to the ash cloud created by an eruption. So what does this mean if you are either in Bali or
have existing travel plans?
Valuable information about your travel cover
As a result of the increased likelihood of an eruption, an embargo has been in place. There is no cover for claims arising from any volcanic activity for policies purchased after 14:00 AEST on Thursday 21 September.
We’ll provide another update on coverage by Monday 20 November 2017, or sooner should the embargo be modified or removed before that date.
 
What we know so far
Over two weeks ago, Bali's Mt Agung erupted, after two months initial activity. Flying conditions have
improved, and most commercial airlines continue to monitor the situation and have returned to standard
flight schedules.
The volcano, located 72kms from Kuta, is a popular tourist destination. Indonesia’s National Disaster
Mitigation Agency has advised residents and tourists to evacuate the proximity of the volcano, and authorities have restricted all activities in this exclusion zone. 
 
Key points:
  • Indonesia has issued its highest-level aviation warning for flights around Bali
  • Most commercial airlines have resumed flights
  • There are no plans to expand the evacuation zone to take in more villages
  • People near Mt Agung should be "on alert" despite the eruption being small
So what does this mean if you are either in Bali or have existing travel plans? 
 
Tips for travellers
1. If you are in Bali, stay safe. Follow instructions from local authorities.
2. Contact your airline or tour operator to check if tourist services have been affected.
3. If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Refer to your policy wording for more detail or contact our Customer Service team to discuss your plans before making any changes.

Travel insurance and the AirNZ strike - update 

We’ve been advised there is a proposed Air NZ engineering and logistics staff strike planned for 21, 22 and 23 December 2018.

As this is now a known event, an embargo has been put in place. This means there is no cover for claims arising from any travel disruption caused by this strike for policies purchased or cover activated after 10:00 AEDT on Thursday 13 December 2018.

Existing customers

For all our customers who have existing travel plans and purchased travel insurance prior to the above embargo, you will continue to be covered in line with your policy agreement.

For policies issued or activated before 10:00 AEDT on 13 December 2018, if your flight is cancelled or delayed you may be able to claim cancellation costs or additional costs to defer or reschedule your flight, provided the additional cost is not greater than the cancellation fees or lost deposits which would have been incurred had the trip been cancelled.

If you need to change your travel arrangements, contact your airline or travel agent for assistance in the first instance. Refer to your policy wording for more detail or contact our Customer Service team to discuss your plans before making any changes.

Important

We would like to warn existing policy holders that if they cancel or change their travel to avoid the proposed strike before it goes ahead, insurance will not cover their costs as the strike has not yet occurred. Travel insurance policies will only cover losses occurring as a result of actual disruptions suffered, not costs incurred as a result of pre-emptive avoidance.

Policy holders may contact us to find out if they are covered. 

Contact Travel Insurance Saver

If you have any questions please fill in the form below and one of our friendly team members will get in touch soon

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16
December
2018
17
December
2018
Covers trips up to 60 days overseas and within Australia for 12 months
Adult 1
Adult 2
Dependent children are covered for free, age limits apply.