Bali Volcano Alert
As at 2:00 pm AEST on 21 September 2017, QBE policies will no longer provide cover for volcanic activity in Bali.
Potential eruption of Mount Agung, Bali
For all our customers concerned by the likely eruption of Mount Agung in Bali, we’d like to
assure you we’re closely monitoring the situation and investigating the impact it may have on your
What we know so far:
There are ongoing concerns that Mount Agung could erupt.
The volcano, located 72kms from Kuta is a popular tourist destination. Indonesia’s National Disaster Mitigation Agency has advised residents and tourists to evacuate the proximity of the volcano, and authorities have restricted all activities in this exclusion zone.
On Sunday 29 October, the exclusion zone reduced to a radius of between 6 and 7.5 km of the volcano, and the threat level issued by Indonesian authorities have downgraded from ‘dangerous’ to ‘high alert’.
However, the likelihood of an eruption remains significant, and volcanic activity can affect flights in the region due to the ash cloud created by an eruption. So what does this mean if you are either in Bali or
have existing travel plans?
Valuable information about your travel cover
As a result of the increased likelihood of an eruption, an embargo has been in place. There is no cover for claims arising from any volcanic activity for policies purchased after 14:00 AEST on Thursday 21 September.
We’ll provide another update on coverage by Monday 20 November 2017, or sooner should the embargo be modified or removed before that date.
What we know so far
Over two weeks ago, Bali's Mt Agung erupted, after two months initial activity. Flying conditions have
improved, and most commercial airlines continue to monitor the situation and have returned to standard
The volcano, located 72kms from Kuta, is a popular tourist destination. Indonesia’s National Disaster
Mitigation Agency has advised residents and tourists to evacuate the proximity of the volcano, and authorities have restricted all activities in this exclusion zone.
- Indonesia has issued its highest-level aviation warning for flights around Bali
- Most commercial airlines have resumed flights
- There are no plans to expand the evacuation zone to take in more villages
- People near Mt Agung should be "on alert" despite the eruption being small
So what does this mean if you are either in Bali or have existing travel plans?
Tips for travellers
1. If you are in Bali, stay safe. Follow instructions from local authorities.
2. Contact your airline or tour operator to check if tourist services have been affected.
3. If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Refer to your policy wording for more detail or contact our Customer Service team to discuss your plans before making any changes.
Contact Travel Insurance Saver
If you have any questions please fill in the form below and one of our friendly team members will get in touch soon