Travel Insurance Saver

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Travel Alerts

7 Embargos are in place

  • Hong Kong Protests - policies purchased after 12:00am (AEST) on 7 August 2019 will not be covered for this event.
  • Bali Volcano - Policies purchased since September 2017 will not be covered for this event.
  • British Airways Strike - policies purchased after 9:00am (AEST) on 26 August 2019 will not be covered for this event.
  • Tropical Storm Dorian -  policies purchased after 6:00pm (NZST) on 29 August 2019 will not be covered for this event
  • Ryanair Strikes - policies purchased after 2:00pm (NZST) on 5 September 2019 will not be covered for this event
  • Super Typhoon Hagibis - policies purchased after 11:30am (AEST) on 23 September 2019 will not be covered for this event
  • Thomas Cook - policies purchased after 9:00am (AEST) on 8 October 2019 will not be covered for this event

Extras

British Airway Strikes

26 August 2019

Important information about cover on travel insurance policies issued by nib Travel Services (Australia) Pty Ltd.

British Airways have notified travellers that there will be significant delays and cancellations impacting flights on 9, 10 and 27 September 2019.

As this event is now anticipated, there is no cover for claims arising from this strike action for policies purchased after 9:00am (AEST) on 26 August 2019.

If your travel plans are affected

1. Contact your airline, cruise or tour operator to check if tourist services are affected.

2. If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Refer to your policy wording for more detail or contact our Customer Service Centre to discuss your plans before making any changes.

3. Injured or ill? Contact the emergency assistance team as soon as possible. Their details are listed on your Certificate of Insurance.

4. In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. If you intend to submit a claim, please complete the claim form and if you need help doing this, contact us.

nib Travel Services (Australia) Pty Ltd
Governor Macquarie Tower
Level 18, 1 Farrer Place
Sydney NSW 2000
abn 81 115 932 173
nibtravel.com/services

Hong Kong Protests - 20 August 2019

Important information about cover on travel insurance policies issued by nib Travel Services (Australia) Pty Ltd.

Demonstrations in Hong Kong have been ongoing since June, including flight cancellations occurring from 5 August 2019.

News of disruption to travel services has been widely reported, and subsequent disruption is deemed to be a continuation of this same movement.

There is no cover for claims arising from these events for policies purchased after 12:00am (AEST) on 7 August 2019.

If your travel plans are affected

  1. Contact your airline, cruise or tour operator to check if tourist services are affected. 
  2. If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Refer to your policy wording for more detail or contact our Customer Service Centre to discuss your plans before making any changes. 
  3. Injured or ill? Contact the emergency assistance team as soon as possible. Their details are listed on your Certificate of Insurance. 
  4. In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. If you intend to submit a claim, please complete the claim form and if you need help doing this, contact us.

Super Typhoon Hagibis

Rapidly intensifying from a tropical storm to a Category 5-equivalent super typhoon over the past few days, Super Typhoon Hagibis has now been forecast to approach the south-central coast of Japan. This event is now widely reported in the media, and any policies that may offer cover for the storm will no longer offer cover for claims that arise from the storm for policies purchased after: 

  • 10:00pm UTC/GMT on Monday 7 October 2019
  • 9:00am AEDT on Tuesday 8 October 2019
  • 11:00am NZDT on Tuesday 8 October 2019
Note: Cover offered by travel insurance policies issued by nib Travel Services (Australia) Pty may vary. Please read your policy wording for full details of cover.

Volcanic eruption of Mount Agung, Bali - update 13 May, 2019

Please note this advice is an update, following the previous update made by QBE travel on 06 February 2019.

Important information about cover on your QBE travel insurance policy

An embargo for policies issued by QBE was put in place in September 2017 when the eruption was first anticipated and remains in place. This means there is no cover for claims arising from any volcanic activity of Mount Agung for QBE policies purchased after 14:00 AEST on Thursday 21 September 2017. Click here for more information on this embargo.

Following the purchase of the QBE travel business by nib holdings limited in August 2018, all travel insurance policies insured by QBE Insurance (Australia) Limited will be serviced by nib Travel Services (Australia) Pty Limited from 13 May 2019. For any queries about your policy, contact nib on +61 3 8523 2777 or email travel-service@nib.com.au 

Important information about cover on travel policies issued by nib Travel Services (Australia) Pty Limited from 13 May 2019

Likewise, an embargo is also in place for travel insurance policies issued by nib Travel Services (Australia) Pty Limited; this means that there is no cover for claims arising from any volcanic activity of Mount Agung.

Key points about Mount Agung

  • Volcanic activity at Mount Agung is continuing – this is an ongoing eruption
  • People near Mount Agung should be ‘on alert’ despite the activity reducing
  • People are advised not to climb or conduct any activity in the Hazard Zone
  • It is considered safe to travel in Bali outside of the Hazard Zone
 

Tropical Storm Dorian 

Important information about cover on travel insurance policies issued by nib Travel Services (Australia) Pty Ltd.

After passing through the U.S Virgin Islands, Tropical Storm Dorian is now expected to make landfall along Florida’s east coast.
As this event is now being reported in the media, there is no cover for claims arising from this storm for policies purchased after 6:00pm (NZST) on 29 August 2019.
 
If your travel plans are affected
  1. Contact your airline, cruise or tour operator to check if tourist services are affected.
  2. If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Refer to your policy wording for more detail or contact our Customer Service Centre to discuss your plans before making any changes.
  3. Injured or ill? Contact the emergency assistance team as soon as possible. Their details are listed on your Certificate of Insurance. 

Ryanair Strikes

Important information about cover on travel insurance policies issued by nib Travel Services (Australia) Pty Ltd.

Media outlets such as The Guardian and BBC have reported that Ryanair pilots are to conduct a series of strikes on 18, 19, 21, 23, 25, 27 and 29 September 2019.
As this event is now anticipated, there is no cover for claims arising from this strike action for policies purchased after 2:00pm (NZST) on 5 September 2019.
 

Thomas Cook

Over the past few weeks, the financial viability of British travel operator Thomas Cook had become very uncertain. Thomas Cook UK Plc and associated UK entities have now entered Compulsory Liquidation and are now under the control of the Official Receiver. This event is now widely reported in the media, and any policies that may offer cover for the risk of financial default of any nature will no longer offer cover for claims that arise from the company becoming insolvent or falling into administration for policies purchased after:
  • 1:30am UTC/GMT on Monday 23 September 2019
  • 11:30am AEST on Monday 23 September 2019
  • 1:30pm NZST on Monday 23 September 2019
Note: Not all travel insurance policies issued by nib Travel Services (Australia) Pty Ltd offer cover for the risk of financial default. Please read your policy wording for full details of cover. 

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Website is currently under maintenance. We will be back on Monday the 9th of December, 2019.
Please feel free to contact us with any Travel Insurance enquiries.
Sorry for any inconvenience.

Click here to get a travel insurance quote